TLC Calls
TLC” post-op calls are one of the most powerful ways to let your patients know that you care about them. The fact is, that when you are in rapport with your patients, they are going to be less likely to file a lawsuit if something happens to go wrong.


Four Stages of Effective Case Presentation
Once you have mastered comprehensive diagnosis there can be a tendency to provide too much detailed information on everything the patient needs that usually results in blank stares. Too much information leads to confusion, confusion leads to doubt and doubt leads to not scheduling. People will never value something they don’t understand. Treatment plans that are presented in Latin rarely create value. Patients don’t know anything about MOD, RPD, Endo, etc, so avoid creating confusion with a language your patients cannot understand.


Comprehensive Diagnosis
Comprehensive Diagnosis could also be named “Mastering Confrontational Tolerance”as we have discussed previously. Comprehensive diagnosis simply means diagnosing everything that is required to bring your patients oral health to optimum levels, pain-free with no decay. It’s funny how this was exactly our intention when we left dental school, however somewhere along our careers a change occurred and before you knew it the definition of comprehensive diagnosis became whatever you felt the patient could handle hearing.


Confrontational Tolerance
I once heard Greg Stanley present the term “Confrontational Tolerance,” meaning the tolerance of a person’s ability to confront difficult or sensitive situations. I believe this is the single most common behavior that keeps most dentists from reaching their professional goals.


Clinical Efficiency
Clinical Efficiency defines the productivity and efficiency of your treatment procedures. If it takes 40 minutes to complete a high-quality crown restoration, the benefits of profitability and patient satisfaction are greater than if that same crown takes two hours to complete. When your schedule allows an hour for a crown preparation and the patient walks out the door an hour and a half later, it creates a chain reaction.